Book an Appointment

• Phone and book routine appointments with a member of the reception team throughout the day on 01538 753114. Our reception are fully trained care navigators and providing brief details of your clinical concern will help them to direct you to the most appropriate clinician or community service
• Request a triage call back for urgent medical concerns between 8am and 10am. Same day follow-up will be facilitated with our GP team where required
• Book a triage call back via our online appointments system
• Request an extended hours appointment with a member of our Reception team, these run from 4pm-8pm Monday to Friday and 9am-4pm on Saturdays, at a variety of locations around North Staffordshire. Advanced Nurse Practitioner appointments for minor ailments are available, in addition to GP appointments, which can include referrals, requests for tests and prescriptions if required
• Please make one appointment for each member of the family who needs to be seen
• We try to keep to time but please be patient if someone before you takes longer than planned
• Please remember that one appointment is for one problem, if you require multiple appointments please let reception know when booking. Some procedures may also take longer than one appointment so it is important to provide reception with as much detail as possible to ensure they book the appointment correctly
• It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Pathology samples are collected every weekday at 11am. We are therefore unable to offer blood test appointments at any other time than those stated above (with the exception of HbA1c tests which are not sent to the laboratory for testing).

A number of problems can be overcome with telephone advice and you can contact the team as follows:

• A triage nurse is available Monday to Friday between 08:00 – 10:00.
• Our reception team fully trained care navigators and providing brief details of your clinical concern will help them to direct you to the most appropriate clinician or community service.

Helen Jones

Our experienced nurse can see and treat most minor Illnesses and conditions and will obtain advice from the doctor if required.

A triage clinic is offered weekdays 08:00 – 09:30. This service can be used for the following conditions:

• Ear infections
• Rashes
• Sore throats
• Soft tissue injuries e.g. sprains
• Urinary tract infections
• General medical advice
• Diarrhoea and vomiting
• Medication querie

The North Staffordshire GP Federation is now offering Extended Access to GP and Nurse appointments for North Staffordshire patients. The scheme aims to ensure everyone has easier and more convenient access to GP services, including appointments at evening and weekends.

Appointments are available weekdays (4 – 8pm) and at the weekends and can be booked via our practice reception team. The service is offered from the following locations:

•      Hanley Primary Care Access Centre, Stafford Street, Hanley, ST1 1LW
•      Haywood Hospital, High Lane, Stoke-on-Trent, ST6 7AG
•      Bradwell Community Hospital, Talke Road, Chesterton, ST5 7NJ
•      Longton Cottage Hospital, Upper Belgrave Road, Stoke-On-Trent, ST3 4QX
•      Leek Moorlands Hospital, Ashbourne Road , Leek, ST13 5BQ 

It is envisaged that practitioners will, in the near future, have access to attending patients full medical records (accessed with your consent), however access at the moment is limited to summary care records (allergies, adverse reactions & medication) whilst the appropriate technology is developed.

We are generally very happy for patients to bring with them a carer, relative or even a friend. This often helps, particularly when they know you well and it allows them to tell us any observations they would make about you, which can help us in undertaking our assessment. Ultimately this will lead us more quickly to make an accurate diagnosis and therefore help you more.

Also, having someone with you means they can prompt you to ask questions that you may have forgotten, and after the appointment they can help in reminding you what was discussed.

Occasionally we might ask for them to leave but this would be unusual.

If you require interpretation services please contact us in advance of you appointment and we will arrange this.

We will always respect your privacy, dignity and your religious and cultural beliefs particularly when intimate examinations are advisable – these will only be carried out with your express agreement and you will be offered a chaperone to attend the examination if you so wish.

You may also request a chaperone when making the appointment or on arrival at the surgery (please let the receptionist know) or at any time during the consultation.

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and this will be arranged.

Medical examinations for special purposes such as pre-employment, fitness to travel, elderly drivers, fitness to undertake sports etc, will require longer than a routine appointment.

These examinations do not form part of NHS Services, you will be charged for any such examination. Please check the fee chargeable when you require to arrange any such examination.

As a patient, you are registered with the practice, not an individual GP. You can make an appointment with any of the Doctors at the practice. As medical records are now computerised, all Doctors, at any site can access your details. If you prefer, you can make an appointment with a Doctor of your choice. You may need to wait longer to get an appointment with a specific Doctor of your choice, as they may be in high demand at the time.